Help Desk
Manage support tickets and SLA compliance
Open Tickets
7
Waiting on Customer
2
Overdue
0
Avg Resolution
96h
ID Subject Requester Priority Status Assigned Created ↓
TK-1038Password Reset RequiredMike JohnsonHighIn ProgressChris Anderson
Apr 3
TK-1041VPN Client Won't Connect - Urgent Access NeededTom BradyUrgentIn ProgressDavid Lee
Apr 3
TK-1040Laptop Won't Boot - Secure Boot IssueSarah ChenHighIn ProgressAlex Kumar
Apr 3
TK-1036Database Connection Pool Exhausted - Production DBPatricia LeeUrgentIn ProgressDavid Lee
Apr 3
TK-1032Network Share Access Issue - Finance DeptTom BradyHighIn ProgressChris Anderson
Apr 3
TK-1039Outlook Calendar Not Syncing Across DevicesJohn SmithMediumWaiting on CustomerMaria Garcia
Apr 2
TK-1037Printer Driver Installation Failing - 3rd FloorLisa WangMediumOn HoldAlex Kumar
Apr 1
TK-1035Microsoft Office License Renewal - 50 SeatsCarlos RuizMediumOpen—
Mar 31
TK-1033Monitor Display Issues - FlickeringSarah ChenLowWaiting on CustomerAlex Kumar
Mar 30
TK-1034Email Forwarding Not WorkingEmma DavisLowResolvedMaria Garcia
Mar 29
TK-1031Slack Workspace ConfigurationJohn SmithMediumOpen—
Mar 27